I get error messages that I'm blocked by XBL, but when I check my IP on your site it's not listed. Why?

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In this situation is it probable that the IP had been blocked by XBL, but has been recently removed. If that is the case:

Not all networks sync updates from us at the same speed. Please allow 24 hours to pass before opening a new ticket.
If an IP was listed on the XBL, it happened because XBL received either spam or a virus directly from the IP. If the problem that caused the listing is not resolved, the IP will re-list the next time it makes a connection to us.

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