Please don’t be alarmed! We understand finding your IP address or domain on a blocklist can be worrying. This website will give you information about why you are listed, and what you can do to ensure you don’t get listed again.

Where it is possible to request removal, we will help you through the process. However, if your IP is listed on the Spamhaus Blocklist (SBL), removal can only be requested by your Internet Service Provider (ISP).

Policy Blocklist (PBL) - This is for information only. No action is required (unless you run your own mail server).

This IP is listed in the Policy Blocklist (PBL)

Don’t panic!

The inclusion of your IP address on the Policy Blocklist (PBL) is standard for the vast majority of internet users and is not the result of your actions. Here are some key PBL facts for your understanding:

Being on this list does not mean you won’t be able to send emails.
You do not need to request removal from PBL.
This listing is controlled by your Internet Service Provider (ISP), not Spamhaus.
Your ISP lists ranges of IP addresses that shouldn’t be sending email directly to the internet.
Typically, IPs of broadband or dial-up customers will be included in this list.
This is part of Internet best practices enacted to protect all users.

Run your own mail server?

If you run your own mail server, and require removal from the PBL, please click on “Show Details” to review your ISP’s policy. Once you have reviewed the policy, please tick the “I am running my own mail server” check-box at the bottom of the page to enable removal.

NOTE: Exclusions are only valid for 1 year. If your IP gets listed on another Spamhaus Blocklist, it will automatically be relisted on the PBL.

Show Details

190.188.0.0/15 is listed on the Policy Block List (PBL)

Outbound Email policy of The Spamhaus Project for this IP range

This IP address range has been identified by Spamhaus as not meeting our policy for IP addresses permitted to deliver unauthenticated 'direct-to-mx' email to PBL users.

Important: If you are using any normal email software (such as Outlook, Entourage, Thunderbird, Apple Mail, etc.) and you are being blocked by this Spamhaus PBL listing when you try to send email, the reason is simply that you need to turn on "SMTP Authentication" in your email program settings. For help with SMTP Authentication or ways to quickly fix this problem click here.

Removal procedure

If you are not using normal email software but instead are running a mail server and you are the owner of a Static IP address in the range 190.188.0.0/15 and you have a legitimate reason for operating a mail server on this IP, you can automatically remove (suppress) your static IP address from the PBL database.

About The PBL

The Spamhaus Policy Block List (PBL) is an international anti-spam system maintained by The Spamhaus Project in conjunction with Internet Service Providers and is used by Internet networks to enforce inbound email policies. The PBL database lists end-user IP address ranges which should not be delivering unauthenticated email to any mail server except those provided for specifically for that customer's use. The PBL lists only IP addresses (not domains or email addresses).

For full information on how the PBL operates please see the PBL Home page and the PBL Frequently Asked Questions.